SOUTH TEXAS SCHOOL OF BARTENDING
Refund Policy
The Top Pour is operated by Villanueva Hospitality Group LLC. Purchases are processed by Paddle, our authorized reseller and Merchant of Record. This policy provides our product-specific refund rules in addition to any mandatory rights and Paddle policies that apply to your transaction.
1. Lifetime Core purchase
You may request a refund of your initial Lifetime Core purchase within 14 days of purchase. If a refund is approved and processed, Lifetime Core access and any unused starter AI credits associated with that purchase may be removed. Refund rights required by applicable law remain unaffected.
2. Top Pour AI+
AI+ is an annual subscription and renews automatically unless canceled. You may request a refund within 14 days of the initial AI+ charge or a renewal charge. Outside that window, subscription charges are generally non-refundable unless required by law or otherwise approved by Paddle or VHG. Canceling stops future renewals at the end of the current paid billing period and does not remove Lifetime Core access.
3. AI credit packs
If optional AI credit packs are offered, you may request a refund within 14 days of purchase if none of the purchased credits have been used. Once any credits from a pack have been consumed, that pack is generally non-refundable unless required by law or there is a verified technical or billing error.
4. Duplicate, unauthorized, or incorrect charges
If you believe you were charged more than once, charged the wrong amount, or charged without authorization, contact us promptly. We will review the issue with Paddle and correct confirmed billing errors. For suspected card fraud, you should also contact your payment provider.
5. Technical delivery problems
If a completed purchase is not properly linked to your account or paid access is unavailable because of a technical problem, contact us so we can restore access. If we cannot provide the purchased access within a reasonable time, we may arrange an appropriate refund through Paddle.
6. How refunds are processed
Approved refunds are processed through Paddle to the original payment method where possible. Processing time depends on Paddle, your payment method, and your financial institution. We do not send direct off-platform payments in place of a Paddle transaction refund.
7. Mandatory consumer rights
Nothing in this policy limits rights that cannot be waived under applicable consumer law. Paddle may provide additional withdrawal, refund, or tax-refund rights based on your location and transaction. If Paddle's mandatory buyer protections or applicable law provide you greater rights than this policy, the greater rights apply.
8. Cancellation versus refund
Canceling AI+ prevents the next renewal; it does not automatically refund the current paid period. A refund request is a separate request and is reviewed under this policy and applicable Paddle rules.